An article at Boing Boing caught my eye today – that United Airlines wants to charge obese passengers for two seats. The argument is a simple one: if you’re too large to fit into a seat you have to pay for a second one as you are inconveniencing the person […]
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Farmland the game: not only Ryanair has problems with scantily clad women
Mary Honeyball MEP has rightly been having a go at Ryanair about a charity calendar the airline has been selling that contains air hostesses in various states of undress in their aircraft. You can read Mary’s posts about that case and make up your mind about it; frankly nothing Ryanair […]
DB Schenker takes to the rails in the UK
It was a small flash of white on maroon, but it meant so much – the DB Schenker logo on the side of a Class 60 UK railway engine somewhere between Chesterfield and Derby on 3rd October, out of the window from my Sheffield-London train. If anyone can help improve […]
London-Sheffield for an early meeting: how hard can it be?
I need to get from London to Sheffield on 3rd October and I ideally need to arrive by 0900. Shouldn’t be too hard? Think again. Maybe I am just too used to Eurostar that can get me from Brussels via Lille at 300km/h and allow me to arrive at London […]
You know you have a problem with your main airport when…
…you can make jokes about Heathrow Terminal 5 in adverts in German in the magazine of the Sueddeutsche Zeitung. Translation: “Sorry, our advertisement is still stuck in Heathrow Terminal 5”. The deckchair seems to make reference to the famous anti-German Carling Black Label advertisement about Germans and British and sunbathing. […]
Customer service – how you should do it
I’ve been so frustrated in recent weeks by a complete lack of customer service in all kinds of places I’ve been – Coditel and UPS in Belgium, Thomas Cook Airlines in Canada, BAA at Gatwick (on my return from Canada – not as severe as Boris Johnson’s experience!) – that […]