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Analysis

How to complain to an airline: do it en masse

Maybe it’s the winter season, or perhaps it’s just bad luck, but two friends of mine are currently wrestling with airline customer services to get compensation – one for luggage lost for a fortnight, and another for a long delay. There is one clear lesson from my huge Wizzair delays […]

Analysis

The demise of CityNightLine

A goods train derailed in southern Jutland on Friday last week and, as can be seen from the picture from the local newspaper, it was on a single track line section between Padborg and Kolding, meaning the whole connection between Hamburg and Jutland is blocked. The wagons were dragged between […]