Eurostar has not been running for 3 days and has been roundly criticised for not informing passengers what’s going on. In that climate you would have thought that other train operators would have been especially attentive to customer service in the event of delays. Oh no, not even close. Sarkozy […]
Tag: Eurostar
I can’t be sure EZY6226 will leave tonight, but I know I’ll know (Eurostar – learn!)
In some strange irony in these times of climate change I’ve had to abandon the green option (Eurostar) and go for the polluting option (an Easyjet flight – CDG–Bristol) to get myself to South Wales. There have been all kinds of delays to flights around Europe over the last few […]
Just to make it crystal clear: these Eurostar problems are not unprecedented
Over the last 48 hours there has been much searching for the root of the problems Eurostar has been facing. There has been plenty of human incompetence for sure, but at the start the trains were at fault. I’ve consistently been tweeting that the problems are not unprecedented and have […]
The Eurostar case: learn the lessons, for this is not a good case of social media use
We Are Social, the firm behind Eurostar’s presence on Twitter and Facebook, have written a note about their role in helping the rail company respond to the ongoing travel difficulties starting on 18th December, and continuing as I write. Eurostar ignoring Twitter, and especially @colettebalou who was stuck on one […]
First rule of social media (well, any comms) – don’t lie. Eurostar – learn the lessons!
A friend contacted me via Skype – she has a ticket for a Brussels-London Eurostar at 1800 today and wanted to find out my experiences. I told her I was back home, having been categorically told via the announcements at Gare du Midi at 1215 today that there were no […]
Abject Eurostar communications and technological failure
Last night at 2202 a newsletter arrived in my inbox entitled ‘Europe: the ideal Christmas gift’, urging me to offer friends and family a trip on Eurostar. At the same time Eurostar knew a difficult situation was developing on its services – BBC reported on it at 0400 this morning. […]