As covered by England Expects (in French, e-mail now removed) and Guido Fawkes (in English), the European Parliament has been full of gossip this week as a result of a remarkable resignation e-mail from a member of staff that was copied to all 5000 or so people on the European […]
Tag: Crisis Communications
I can’t be sure EZY6226 will leave tonight, but I know I’ll know (Eurostar – learn!)
In some strange irony in these times of climate change I’ve had to abandon the green option (Eurostar) and go for the polluting option (an Easyjet flight – CDG–Bristol) to get myself to South Wales. There have been all kinds of delays to flights around Europe over the last few […]
Just to make it crystal clear: these Eurostar problems are not unprecedented
Over the last 48 hours there has been much searching for the root of the problems Eurostar has been facing. There has been plenty of human incompetence for sure, but at the start the trains were at fault. I’ve consistently been tweeting that the problems are not unprecedented and have […]
The Eurostar case: learn the lessons, for this is not a good case of social media use
We Are Social, the firm behind Eurostar’s presence on Twitter and Facebook, have written a note about their role in helping the rail company respond to the ongoing travel difficulties starting on 18th December, and continuing as I write. Eurostar ignoring Twitter, and especially @colettebalou who was stuck on one […]
Abject Eurostar communications and technological failure
Last night at 2202 a newsletter arrived in my inbox entitled ‘Europe: the ideal Christmas gift’, urging me to offer friends and family a trip on Eurostar. At the same time Eurostar knew a difficult situation was developing on its services – BBC reported on it at 0400 this morning. […]