I was back in the UK for the first time in ages last week and was frustrated as a result of not being able to use two services I had grown to rely on – my Three Pay-as-you-go Data SIMcard, and Auto-TopUp for my Oyster Card.
What’s the problem? A postcode.
Yes, well, it’s a little more complicated that that, but that’s the essential issue. Both My3 and TfL’s Oyster online system oblige you, logically enough, to add an address to your profile. When you make a top-up this address is checked with the address listed for your card with the bank, and if that lookup fails, the payment fails. The problem is that while I still have a UK bank account, and hence an associated debit card and a credit card, the address associated with that account is in Germany*, and that address has a 5-figure ZIP code associated with it, rather than the UK’s 7 or 8 character postcode. Trying to enter a German address in either My3 or Oyster online fails, and if I leave my old UK address there then the payment fails instead.
Neither of the services above are contracts – if I were to disappear then the companies can just close the cards in question. Were it to be a contract for a phone then it would be different.
So the next time you hear some UK politician complaining that the European Commission is not doing enough to complete the Single Market, perhaps you can point them to this blog entry instead, and remind them that some UK services are not too hot at dealing with the EU Single Market as it is today.
* – note that some people have told me I should have kept an address in the UK precisely for this purpose, but that is actually fraudulent – I do not live in the UK any more, and I should not need to maintain a UK address to use a public transport electronic ticket or a Pay-as-you-go Data SIMcard.