I can just imagine the scene. Neelie Kroes is sat at Düsseldorf Airport waiting for her flight, tries to get online, and turns to Ryan Heath or Jack Schickler or some other member of staff travelling with her, and with that mix of steel and mischievousness in her eye she says something along the lines of “How dare they charge €6 for an hour of wifi? I’m not having that!”
Her experience is the sort of thing regular travellers encounter all the time. It’s surely also something that the other Commissioners capable of using a smart phone also have encountered. But unlike the rest of them, Kroes connects her everyday experience with the politics of the matter and actually seeks to do something. It’s the same sort of motivation that has driven dozens of blog entries and tweets of mine over the years.
She first tweeted this:
She then follows it up with an effort to crowdsource good and bad experience:
No doubt the next step will be to write a blog entry with a kind of league table of the best and the worst. Of course this is non-legislative, but it is a political issue, and Kroes’s understanding of political social media connects all of the pieces together effectively. More Commissioners should follow her example.
I’ve been pointed towards a WSJ Germany blog about the same subject, and there is also now a blog entry on Neelie’s blog that summarises the responses, very kindly also linking to this blog entry of mine.